Keeping CRM is a simple yet powerful customer relationship management software built directly inside Gmail. Designed for small businesses, startups, and support teams, Keeping allows companies to manage customer support tickets, shared inboxes, and client communications without leaving Gmail. Unlike traditional CRMs, Keeping is lightweight, easy to set up, and requires no complex onboarding.
Why Choose Keeping CRM?
- Gmail-Native CRM: No need to switch apps works directly inside Gmail.
- Shared Inbox Management: Multiple team members can collaborate on support@, info@, or sales@ emails.
- Simple & Affordable: Easy for small businesses compared to heavy enterprise CRMs.
- Faster Customer Support: Converts incoming emails into trackable tickets.
- No Extra Logins: Teams continue using Gmail while managing customer requests.
Key Features of Keeping CRM
- Shared Inboxes: Manage group emails like support@ or help@ collaboratively.
- Ticketing System: Turn emails into support tickets with status and priority.
- Assignment & Collaboration: Assign tickets to team members, add internal notes.
- Analytics & Reporting: Track response times, resolution times, and ticket volume.
- Tags & Filters: Categorize and organize emails for faster response.
- Multiple Mailbox Support: Manage different brands or departments in one place.
Keeping CRM vs Traditional CRMs
| Feature | Keeping CRM | HubSpot CRM | Zoho CRM |
|---|---|---|---|
| Primary Use | Email support + light CRM | Sales & Marketing | Sales + Customer Management |
| Integration | Native Gmail | Multiple apps | Multiple apps |
| Setup Time | <10 minutes | Weeks | Days–Weeks |
| Ease of Use | Very Easy | Moderate | Moderate |
| Pricing | Affordable (per user) | Free + paid plans | Low–Mid range |
Benefits of Using Keeping CRM
- Seamless Gmail Integration: No extra software or new UI.
- Improved Team Collaboration: Multiple team members can work on the same inbox.
- Affordable Alternative: Great for startups and SMBs who can’t afford Salesforce or HubSpot.
- Faster Response Times: Track and resolve customer issues quickly.
- Scalability: Add more mailboxes and team members as you grow.
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FAQs on Keeping CRM
1. What is Keeping CRM used for?
It is used to manage
customer support emails, shared inboxes, and team collaboration
inside Gmail.
2. Who should use Keeping CRM?
Best for startups,
small businesses, and teams that want a lightweight CRM +
helpdesk solution without switching tools.
3. Does Keeping CRM replace Gmail?
No, it integrates with
Gmail, turning it into a ticketing system and CRM platform.
4. How much does Keeping CRM cost?
Keeping offers
affordable per-user pricing plans, much cheaper than enterprise
CRMs like Salesforce.
5. Is Keeping CRM a full-featured sales CRM?
No, it is
focused on customer support and inbox management, not advanced
sales pipelines.
6. Can I manage multiple inboxes in Keeping?
Yes, you can add
different mailboxes (support, sales, billing, etc.) and manage
them in one dashboard.
Conclusion
Keeping CRM is an excellent choice for small businesses and startups that rely on Gmail and want a simple, affordable, and effective CRM + helpdesk solution. By combining shared inboxes, ticketing, collaboration, and analytics, it helps teams manage customer support without the complexity of enterprise CRM systems.